Technical Support Engineer
- BayWa r.e. Jobportal
- 93/1 GPF Witthayu Towers, Witthayu Road, Lumpini, Pathumwan
- Work experience
- Engineer
- Fulltime
In the APAC region, we already have more than 250 employees located in our country offices throughout the APAC region (Thailand, Vietnam, South Korea, Japan, Malaysia, Philippines, and Australia).
At BayWa r.e. Solar Trade, we are proud to play a part in the solar energy revolution in APAC region, with our global supplier relations, we supply installers with high-quality solar components and offer a level of customer service that is unrivaled within the solar wholesale industry. Our global and local expertise means we understand the breadth of challenges that solar installers face.
About the role
As a Technical Support Engineer, you will provide both onsite and remote technical support, troubleshooting, and commissioning for solar energy systems. You will take full ownership of customer issues, deliver technical training, and offer consultation on system design. Collaborating closely with suppliers and internal teams is essential to resolve technical problems and stay up to date with new technologies. Flexibility to work beyond regular hours is expected.
What You Will Do
- Provide technical support services, including troubleshooting, system commissioning, and handling warranty claims.
- Deliver both onsite and remote (Online) support for commissioning and troubleshooting of solar systems.
- Conduct online and offline testing and commissioning of solar systems to ensure proper performance and configuration.
- Take full ownership of customer-reported issues, working through to resolution in a timely and effective manner.
- Research, diagnose, troubleshoot, and identify solutions to resolve software/hardware issues.
- Follow standard operating procedures to escalate unresolved issues to the appropriate internal teams
- Communicate clearly with clients via phone, email, or chat, providing accurate and concise technical instructions.
- Deliver technical training sessions and presentations to customers to enhance their product understanding and system operation.
- Provide consultation to customers for system design.
- Collaborate and follow-up technical issues with suppliers and partners.
- Collaborate with suppliers and partners to resolve technical issues and ensure alignment on technical standards.
- Maintain regular communication with suppliers to share updates on new products and technology.
- Be available to support business needs during holidays or outside normal working hours when required.
What You Bring
- Bachelor’s degree in Electrical Power Engineering (electrical engineering license is an advantage).
- 2–3 years of experience in technical engineering support, preferably in the solar industry.
- Solid understanding of solar systems, with the ability to diagnose issues and implement effective solutions.
- Strong analytical and problem-solving skills.
- Ability to work effectively under pressure and manage multiple tasks.
- Excellent communication abilities, both verbal and written.
- Good interpersonal skills to collaborate with team members, customers, and suppliers.
What We Are Ready To Offer You
- A flexible working environment so that you can maintain a positive work-life balance.
- A diverse and inclusive team with a strong culture focusing on employee health andwellbeing.
- The possibility to make a positive contribution to our planet and use your knowledgeto set new standards in Renewable Energy.
Is This Role The Right Fit For You?
- Do you support customers in pre- and post-sales activities like training, consultation, commissioning, and troubleshooting?
- Can you assist the team with system design, calculations, or technical presentations for sales
- Do you stay updated on new technologies and market trends in the solar industry?
- Are you able to work onsite and online beyond regular hours when required?
At BayWa r.e. we are fully committed to fostering equity and inclusion and embrace the diversity, of all our people, both present and those yet to join us!
We welcome applications from everyone, irrespective of gender, gender identity, national origin, religion, social-, cultural-, or ethnic-background, sex, sexual orientation, age, non-disqualifying physical or mental disability, pregnancy, veteran status, or any other status protected by appropriate law. All hiring decisions are based on business needs, job requirements and qualifications. We are dedicated to being an equal opportunity employer for all by providing an inclusive environment free of discrimination or harassment.
If you as an applicant require additional assistance or accommodation throughout the recruitment process, please reach out to us.
Contact
We look forward to your application!
If you have any questions about the job offer, please get in contact with us.
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